Areas of Expertise
Client-Facing IT Support
Onsite & remote troubleshooting, ticket triage, SLA-driven resolution.
Identity and Access Management
Microsoft Entra ID, Active Directory Domain Services.
Networking
DNS, DHCP, routing, switching, pfSense, IPsec VPNs, IPv6.
Training & Documentation
User training, how‑to guides, knowledge base articles.
Windows Server
Active Directory Certificate Services, Hyper-V, Remote Desktop Gateway, IIS, IPAM, SQL Server, Windows Admin Center.
Microsoft Configuration Manager
Site infrastructure deployment and administration, application deployment, endpoint protection, software updates deployment, PXE OS deployment.
Windows 11
SOE image deployment, remote administration, security, M365 Apps, Microsoft Edge, custom built PCs.
Microsoft Exchange Server SE
Deployment, administration, patching & security.
ManageEngine ServiceDesk Plus
Request management, asset management, change management, server deployment & administration.